Returns & Exchanges

At PetMeds Direct, we want you and your pet to love your new gear; if you are not completely satisfied, you can return your items within 30 days of delivery. All returned products must be in their original, unworn condition with tags attached to be eligible for a full refund.

1

Initiate Your Return

Log into your account and select the order you wish to return to generate a prepaid shipping label.

2

Pack Your Items

Place the items in their original packaging, ensuring all pet hair is removed and tags are securely attached.

3

Ship It Back

Drop off your package at any authorized carrier location using the provided return shipping label.

4

Receive Your Refund

Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing