Frequently Asked Questions

Everything you need to know about shopping at PetMeds Direct

How do I determine the correct size for my pet's apparel?

We provide a detailed sizing chart on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure the perfect fit for our fashion collections.

What is your return policy for pet clothing?

We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, garments must be free of pet hair and odors to qualify for a full refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your pet's new outfit sooner.

Are your pet accessories and fabrics safe and non-toxic?

Absolutely. All PetMeds Direct apparel is crafted from high-quality, pet-safe materials that are free from harmful dyes and irritants to ensure your pet's comfort and safety.

Do you offer international shipping?

Yes, we ship our fashion and wellness products worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.